Refund and Returns Policy

Refund and Returns Policy for Protopis Mini Gardening Tools

At Protopis, we are dedicated to providing high-quality mini gardening tools to enhance your gardening experience. Your satisfaction is our priority, and we want to ensure a smooth return and refund process. Below is our Refund and Returns Policy.

1. Return Eligibility

You may return items within 30 days of receiving your order. To be eligible for a return, the following conditions must be met:

  • Items must be unused and in their original packaging.
  • All tags and labels must remain attached.
  • A receipt or proof of purchase is required.

2. Non-Returnable Items

Certain items may be non-returnable for hygiene and safety reasons, including:

  • Items that have been opened, used, or damaged.
  • Products specifically marked as final sale.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact Us: Reach out to our customer support team at protopis@gmail.com or call us at (317) 834-3043 to request a return authorization.

  2. Package Your Items: Securely pack the items you wish to return, including all original materials and documentation.

  3. Ship Your Return: Send the item to the following address:

    Protopis Returns
    143 Gateway Dr
    Ponchatoula, LA 70454, USA

    Please note that you are responsible for return shipping costs unless the return is due to an error on our part.

4. Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.

5. Exchanges

If you received a defective or damaged item, we will gladly replace it. Please contact us within 30 days of receipt for assistance with exchanges.

6. Late or Missing Refunds

If you haven’t received your refund after the specified time, please check your bank account again. If the refund hasn’t appeared, contact your credit card company or bank, as it may take some time before your refund is officially posted.

7. Changes to This Policy

Protopis reserves the right to modify this Refund and Returns Policy at any time. Any changes will be reflected on this page, and we encourage you to review it periodically.

8. Contact Us

If you have any questions or need assistance regarding our Refund and Returns Policy, please reach out to us:

  • Address: 143 Gateway Dr, Ponchatoula, LA 70454, USA
  • Phone: (317) 834-3043
  • Email: protopis@gmail.com

Thank you for choosing Protopis for your mini gardening tool needs. We appreciate your business and are here to help ensure your experience is a great one.